Terms of Service.

ImHurd provides private conversations with real people who offer thoughtful listening, grounded human perspective, emotional support, and a safe place to think out loud.

Our listeners are here to listen carefully, ask thoughtful questions when appropriate, and share honest human perspective based on life experience.

ImHurd exists to help people feel heard — not to replace licensed professionals.

ImHurd is not a substitute for licensed professional services.

ImHurd does not provide:

• medical care or medical advice
• psychotherapy or licensed mental health treatment
• legal advice
• financial advice
• crisis intervention
• emergency services
• guaranteed outcomes or professional recommendations

Conversations are intended to provide thoughtful human perspective only. Users remain responsible for their own decisions and actions.

ImHurd is not designed for emergencies.

If you believe you or someone else is in immediate danger, call 911 (or your local emergency services) immediately.

If you are in the United States and are experiencing thoughts of suicide, self-harm, or another mental health crisis, call or text 988, the Suicide & Crisis Lifeline.

If you are outside the United States, contact your local emergency services or crisis hotline.

If you require medical, legal, financial, or mental health assistance, please contact an appropriately licensed professional.

By using ImHurd, you acknowledge that conversations are intended for supportive discussion and thoughtful human perspective only.

You agree not to rely on ImHurd as a substitute for licensed professional advice or emergency assistance.

You remain solely responsible for your decisions, actions, finances, health, legal matters, and personal circumstances.

ImHurd listeners may decline or end conversations that appear to require emergency intervention, crisis management, professional medical care, legal advice, financial advice, or services outside the intended purpose of the platform.

When appropriate, listeners may encourage users to contact emergency services or licensed professionals.

Voice sessions begin at the scheduled appointment time.

ImHurd will place the first call within 5 minutes of the scheduled start time. If there is no answer, a second and final call attempt will be made shortly afterward.

If both attempts are unsuccessful, the appointment will be marked as missed and considered complete. Voice session payments are non-refundable, including missed calls and late arrivals.

If a customer joins late but answers before the session ends, the session will still end at its originally scheduled time. Lost time cannot be added because other appointments may be scheduled afterward.

If ImHurd is unable to make the scheduled call due to an issue on our end, the customer will be offered a free reschedule at the earliest available appointment.

Customers are responsible for ensuring they can receive calls from a private/blocked number during their scheduled appointment. A required checkbox during booking acknowledges this.

By purchasing a conversation, you acknowledge that you have read and agree to the Terms of Service, Privacy Policy, and Refund Policy.

Payment grants access to a private conversation only and does not create a professional, medical, legal, financial, or therapeutic relationship.

ImHurd provides conversations — not guaranteed outcomes.

Every conversation is unique.

No listener can guarantee advice, solutions, or specific results.

Users remain responsible for all decisions they make before, during, and after conversations.

While we work hard to provide a reliable service, ImHurd cannot be responsible for interruptions caused by:

• poor internet service
• cellular reception
• device problems
• power outages
• third-party outages
• internet outages
• browser issues
• device failures
• software updates
• circumstances beyond our reasonable control

Conversations may occasionally be interrupted because of these issues.

ImHurd reviews these Terms of Service at least annually and may revise them sooner if our services, technology, business practices, or applicable laws change.

Next scheduled review: July 7, 2027.

Any updates become effective when published on this website.

Continued use of ImHurd after updates are posted constitutes acceptance of the revised Terms of Service.