Refund Policy.

If we cannot successfully connect your conversation, you will receive a full refund.

If a technical issue on our platform prevents the conversation from starting, you will receive a full refund.

Once a conversation has been successfully completed, refunds are generally not available.

For Scheduled Conversations (phone calls booked in advance):

• No-shows. If we call at your scheduled time and cannot reach you after two attempts, the appointment is marked as a no-show and is non-refundable.
• ImHurd-initiated reschedule. If we ever need to reschedule your conversation, you'll receive a complimentary additional conversation on top of the one you booked.
• Customer reschedule. Contact us before your scheduled time and we will move your appointment. Your payment stays with the new time.
• Completed calls. Once your call has been completed, refunds are generally not available.

If you have concerns about a completed conversation, contact:

billing@imhurd.com

Every concern will be reviewed fairly and individually.

This Refund Policy is reviewed at least annually.

Next scheduled review: July 7, 2027.